Do not use detergent or soaps of any kind in the tub. You acknowledge that the Owner may enforce any and all of the Terms of this agreement against You. This will be treated as a cancellation by You and no refund of any monies paid in respect of the Booking will be made. View the profiles of people named Cornish Gems. We act as an agent for the Owner in the letting of their Property to you, the hirer (“You/Your”). We cannot accept any responsibility or liability for any inaccurate, incomplete or misleading information about the Property or its facilities and/or services, except in the case of negligence by Us. Cornish Gems Limited register address is CARNE HOUSE WESTERN EXTENSION, THREEMILESTONE, TRURO (area code: TR4 9LD) . These House Rules apply in addition to, and do not replace, our Booking Terms and Conditions as well as any Property Specific Terms imposed by the property Owner which will apply to your stay. If the Property has the benefit of an on-street parking permit or any other form of parking permit You will be responsible for any fines imposed for failure to display the permit as directed by Us. If changes to Your Booking are required due to a Event Outside Our Control we will not charge the usual administration fee to amend that Booking. Answering telephones. The day We receive Your written cancellation is the date on which Your concierge service(s) will be cancelled. In the event of a Property providing a barbecue, these must be left clean and failure to do so will lead to cleaning costs being applied to the Good Housekeeping Deposit or Good Housekeeping Waiver. Failure to vacate the Property and remove Your belongings by the date and time specified in the Departure Date will result in You being charged a further day’s proportionate cost at the prevailing tariff for the Property into which Your occupation extends. Please familiarise Yourself with the exact location of the Property using the Google Maps feature provided in the Property Description. To protect Our staff from abusive behaviour. Please refer to your arrival letter for relevant contact numbers should an emergency arise. 10% Off. Early check-in is available at an additional cost for some properties (please ask a member of the team for details). Properties where the discount is not visible are not included in the promotion. Helen Lloyd. Jun 2009 – Present 10 years 6 months. Send your photo(s) to editorial@cornish-times.co.uk or to The Cornish Times by direct private Facebook message. People with infectious diseases should not use the hot tub. New Brochure . For Your safety, it is important that You read and adhere to the important information provided within the Property. The Property will not be available outside of the times specified in the agreed Check-in Date or Departure Date. Mrs L Church. Any information regarding the local area and activities that may be shown in our literature or on our Website are outside our control and are not supplied by us. Please note we may have to vary our usual check-in and check-out times due to Events Outside Our Control (Please see the Booking Terms and Conditions for further details) and will notify you of any change in advance of your Stay. +44 (0)1872 241241 Yes, we preauthorise a minimum damage deposit of £250 from all of our guests before they arrive at your property. You will be liable for any damage caused by pets and if the Property is not left sufficiently clean and all animal waste has not been removed then the cost of extra cleaning will be taken from the Good Housekeeping Deposit or additional charges applied. In these circumstances, Your rights to a refund are set out in clause 16. All keys must be returned to the relevant property key safe on the Departure Date as directed by Us. Registered in England Number 6984313. Subject to clause 18.2, Our total liability to You will not exceed the Hire Cost for the relevant Stay. We do however reserve the right to retain Your Booking Deposit in full or in part to cover our administration costs and the work and costs incurred by us if we have had to carry out additional changeovers and marketing in order to re-let the Property. If You wish to cancel a Booking before the Check-in Date, please see Your right to do so in clause 16. Subject to clause 19.3, The Owners total liability to you will not exceed the Hire Cost for the relevant Stay. You will have 5 Business Days to respond with any queries. And the Cornish Gems bag was a nice touch too & proved very useful. The more you shop the more savings you earn. Availability, minimum speed, unrestricted bandwidth or uninterrupted provision of internet access / telephone service cannot be guaranteed. If You request a change that results in a change to the Hire Cost, We will notify You of the amended price in writing and will ask you to confirm Your acceptance of the new price in writing. ordered. The option to choose either the Good Housekeeping Deposit or Good Housekeeping Waiver will be given to You at time of booking and must be finalised prior to the settling of the final balance of the Hire Cost in accordance with these Terms. Where it is apparent that You or a member of Your Booking Party has smoked, vaped or taken illegal drugs at the Property, We may charge You for any additional costs we incur including costs for cleaning the Property and including liability for the cost of cancelling all or part of any subsequent bookings if the Property has been rendered uninhabitable. As soon as is reasonably practicable after the problem arises, you should contact Our customer services team at customerservices@cornishgems.com, giving full details of your complaint. Booking: Your request to stay at the Property as made via the booking form on our Website or over the phone; Booking Confirmation: our email confirmation of Your Booking after we receive and accept Your Booking; Booking Deposit: an amount equal to one third of the total Hire Cost; Booking Fee: a non-refundable booking fee of £40 plus VAT payable for every Booking; Booking Party: those individuals You have booked the Property for who will stay at the Property as listed in the Booking Confirmation. If the cost is higher, You may be able to claim the price difference from the original Owner. It is vital that the hot tub is kept clean for your own safety. Hot tubs must be vacated by 10pm in residential areas. £50 off 7 night stays over Christmas at Cornish Gems. An Event Outside Our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance breakdown, temporary invasion of pests or utilities failure or interruption. Registered Office: Companies House, Cardiff. Reasonable charges will be applied against the Good Housekeeping Deposit or Good Housekeeping Waiver for miscellaneous repairs and/or replacements and additional cleaning of furnishings, kitchen equipment, crockery, glass, bedding and towels damaged or soiled, otherwise than by usual wear and tear, during the Stay by You or other members of Your Booking Party. You will be advised of any costs actioned against the Good Housekeeping Waiver. Each of the paragraphs of these Terms operates separately. Where You have cancelled a Booking because of Our failure to comply with these Terms or if We change these Terms under clause 4.1 and You elect to cancel the contract (except where We have been affected by an Event Outside Our Control), You do not have to make any payment to Us and we will refund any payments already made. We shall assign a booking reference number to the Booking and inform You of this in the Booking Confirmation. Opening Hours. Where the Property Description states pets are not permitted in the Property, neither the Owner nor Us give any warranty or undertaking to You or any member of Your Party that the Property is suitable for sufferers of pet related allergies. Our only disappointment was that we had to leave! Keep all loose articles of clothing or hanging jewellery away from rotating jets and other moving components. Following this notification, a grace period of 7 days will be offered to guests (who have made a confirmed booking) to make a decision whether or not to proceed with the Booking. On the Departure Date You must ensure that there is no sign that the pet has been at the Property, that no waste is left in the grounds and no nuisance has been caused to neighbours. Cornish Gems Ltd. Carne House Western Extension Threemilestone Truro Cornwall TR4 9LD. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. One bath sheet and one hand towel are provided for You and each member of Your Booking Party. Please see the House Rules for our Complaint Procedure. If You are unable to reach the Property due to bad weather or Your visit to the Property is delayed this will be treated as a cancellation by You and the cancellation policy in clause 16 will apply. For the avoidance of doubt, the Owner is not responsible for any transport and/or alternative stay costs. Any Serious Water Leak (i.e. For properties where We are only the bookings and marketing agent and don't manage the housekeeping, We reserves the right to add a delivery charge for all hampers/veg boxes etc. The Good Housekeeping Waiver is non-refundable even if no damage is made to the Property. We / the Owner reserve the right to terminate the contract without notice for any breach of this clause and no refunds will be provided if Your Stay is ended early. If You do not pay Us for the Stay when You are supposed to, access to the Property will not be permitted. Sanitary and baby products should not be put down the toilet but disposed of in a safe and hygienic way using the bins provided. Amy Embellished Flats - Silver Glitter/Clear Jewels. You are not expected to wash towels and linen before your Departure Date. Should You require a fresh set of towels then these can be provided at an extra cost to You on a person by person basis. Once investigations are complete, We will confirm final deductions and refund any monies owed to You within 48 hours. Cot dimensions are indicated in the Property Description or can be given on request. £449 OFF DEAL. We, or the Owner, reserve the right to seek to recover further reasonable costs if the Good Housekeeping Deposit or Good Housekeeping Waiver cover total is insufficient to repair or replace any damage caused to the Property or its contents during Your Stay. Our service partners are all hand picked and all necessary checks and insurances have been confirmed prior to Us instructing them. Cornish Gems. Appliance instruction manuals should be provided by property Owners (within the Property) along with any additional troubleshooting information where Owners deem necessary. You agree not to use the Property for any commercial, business or resale purpose, and the Owner has no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity. The Property is equipped with bed linen (duvets, sheets, pillowcases), bath and hand towels, silicone oven mitts, tea towels and bath mats (one per bathroom). If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Registered Office: Companies House, Cardiff. A Message from Lord Pickles and Lord Blunkett, followed by Cornish Gems's best practice article The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. 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